Order Acceptance and Fulfilment Policy

Catalogue items - Please note - Although we try to ensure that catogue images bear a close resemblance to the actual item, sometimes, as a result of digital imaging, colours may differ slightly. Please feel free to call us if you wish to discuss your precise requirements for a colour match and we will be happy to advise.

Ordering: After you place an order from the Facade BodyArt site, we will endeavour to fill your order as soon as we have had payment notification. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including our terms and conditions of sale. We can accept payment for goods in a variety of ways so hopefully there will be a choice of payment method to suit you. You may pay by cheque, credit/debit card via paypal or over the phone or by bank electronic transfer. Your payment will be acknowledged.

Shipping: We will do everything possible to dispatch your order the same day we receive it, provided it arrives before 3pm and we have received payment. Orders received after that time are most likely to miss our collection that day and will be sent asap the following day. For delivery in the UK: Lightweight packages are sent via Royal Mail using their 1st Class post and are generally delivered the next working day. Heavier packages will be sent by parcel post (3-5) working days or if urgent, special delivery, by courier. There will be an extra charge for this service (please call us to find out this cost before paying for your order).  We will deliver worldwide.

Facade BodyArt reserves the right to limit your order for any reason, including, but not limited to,  the unavailability of a product or errors in the prices and product descriptions posted on this shopping site . By placing your order, you agree that  Facade BodyArt's liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Facade BodyArt for the product giving rise to our liability.

Cancellation Right
If you are a UK customer, you have a statutory right to cancel your order for a short time. You may do this by taking or sending by post, fax or e-mail a written notice of cancellation to:

Customer Support
Facade BodyArt
5 Livingstone Walk
Hemel Hempstead
Hertfordshire
United Kingdom. HP2 6AH

Tel/Fax: +44 (0)1442 400 786
Email: paul@facadebodyart.co.uk

stating your full name and address and other information sufficient to identify your order. You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right.

Before returning the product, please contact us so that we can provide you with an RMA (return material authorisation) number that will help us track your return and make sure you receive your refund as soon as possible.

If you exercise your right to cancel, any money you have paid for your order will be refunded, apart from your expense of returning the products as mentioned below.

If you wish to exercise your right to cancel, you must also:

take reasonable care of the product(s) until you return them and ship the product(s), unused, to us in its original packaging or suitable packaging, at your expense and risk. If, however, you are returning any item that is sent in error or damaged, in transit we will, of course, refund the cost of returning it.

Should you have any complaint, you may write to us at the above address.

We value you as a customer and we will act immediately on any complaint. If you are happy with our products and service, please tell your friends and colleagues.